Refund & Delivery Policy
Refund & Delivery Policy
Refund on Original Paintings
We offer a personal satisfaction guarantee on original paintings. Please read full details here.
Refund on Prints, Collectables and Gifts
In the case of goods which are damaged or do not arrive we will replace them upon receipt of email notification. We will require a photo of any damaged goods and their packaging.
Refunds on Vouchers
Our vouchers have no expiry date. They may be redeemed for a single purchase/booking or one bit-at-a-time until all value has been fully used. We do not offer a cash back option.
Delivery of Original Paintings
All original paintings are crated and shipped for free within the Republic of Ireland. We will provide you with a worldwide shipping quote on request. We use dedicated couriers with full insurance to cover loss or damage. You will be able to track your painting’s journey through the courier’s website. The courier will require a signature as proof of delivery. Orders are usually dispatched within 5 working days of purchase date.
Delivery of Prints, Collectables and Gifts
Orders are usually dispatched within 3 working days of purchase date. *We will send you an e-mail with your track-and-trace number when your order has been dispatched. By clicking on the link you will see when the parcel will be delivered to you.
*smaller orders are dispatched through the regular postal service and do not have a tracking number.
Delivery of vouchers
You will receive your Gift Voucher as an email containing a unique coupon code. The recipient must use that code towards purchase of a product or workshop www.avocagallery.com